Summary of Fees
To view the updated inventory list and pricing, click here.
Tool Handling Fees: Member Agencies pay a Tool Handling Fee (listed as THF on receipts) of 5% of the retail value of each tool borrowed per week as shown in our tool inventory.
Late Fees: Overdue tools accrue late fees at 10% of the retail value of each tool every week until the tools are returned, replaced, or replacement costs are paid in full (see below). If two orders are late consecutively, that member agency may be flagged. Flagged agencies must speak with leadership at the ToolBank to be reinstated.
Replacement Costs: We do not charge replacement fees for tools broken during their intended use, so long as the broken tool is returned. Member Agencies are assessed a replacement cost in the event that a tool is declared lost, parts are missing, or the tool is no longer usable due to misuse or abuse. The replacement cost is the value of a new item of the same type as shown in our tool inventory.
Cancelation Fees: Any order canceled with less than 24 hours' notice (from pickup appointment) will incur all original tool handling fees. Any order that is not picked up at the designated time will incur the full tool handling fees, whether or not is ever picked up. This policy holds no matter what the reason for cancelation, including weather. This is due to the fact that ToolBank staff has already put time and labor into pulling the tool order and reserving tools from all other partners. Note that time is measured from the Member Agency’s pick-up appointment, not the event itself.
What if my tool breaks? We do not charge replacement fees for tools broken during their intended use, so long as the broken tool is returned. Broken tools can be swapped for replacements at the ToolBank by appointment for no cost during the borrowing period. Please notify staff upon return of any broken tools so we can mark the tool for repair.
How do I pay the ToolBank? After an order is placed, a response email is sent with the confirmed tools, quantities, and total Tool Handling Fees. If you need an itemized receipt, or have any other questions, please give us a call. Note, payments are expected within 30 days of return and uncommunicated delays may result in accounts being flagged and an inability to place new orders. Payment can be made thereafter the following ways:
- Pay online – after returning tools (including late tools and confirming lost tools) a payment link alongside an itemized receipt will be sent within a week (typically the following Tuesday) that can be paid online. We are also able to send this payment link at anytime to anyone (i.e. fiscal sponsors), just give us a call to arrange.
- In person – at pickup or return or by appointment we can accept card, check, or cash (exact change only)
- Over the phone – we can accept card payments over the phone.
- Mail – we can accept checks via mail, please notify staff so we can keep an eye out.
How do I change my order: Give us a call! Once an order is confirmed by ToolBank staff, it can only be changed over the phone. Any order changed with less than 24 hours' notice (from pickup appointment) will incur all original tool handling fees and additions. For example, if you reserved 100 chairs and at pickup only took 50 chairs (for whatever reason) you will still be charged for the Tool Handling Fees for 100 chairs as the order was changed with less than 24 hours notice. This is due to the fact that ToolBank staff has already put time and labor into pulling the tool order and reserving tools from all other partners.
updated 10/29/2025
